Store Policy

1. Sales & Purchase Policy

• All sales of POS systems and software are final once installed or activated.

• Customers are encouraged to review hardware and software specifications before purchase.

• Demo units and trial versions may be available upon request.

2. Return & Refund Policy

• POS Hardware: Returns accepted within 14 days of purchase in unused, original condition. A 15% restocking fee may apply.

• Software Licenses: Due to the nature of digital products, software purchases are non-refundable once activated or downloaded.

• Exceptions may apply for faulty installations or defective software (must be reported within 7 days).

3. Support & Warranty

• POS hardware typically includes a 1-year limited warranty from the manufacturer.

• Software comes with 30 days of technical support for installation and setup.

• Ongoing technical support plans are available and billed monthly or annually.

4. Upgrades & Compatibility

• Software upgrades may be offered periodically. Compatibility with existing systems is the customer’s responsibility unless otherwise stated.

• We provide compatibility assessments upon request.

5. Licensing & Compliance

• All software is licensed, not sold. Customers must comply with all end-user license agreements (EULAs).

• Unauthorized copying, distribution, or resale is strictly prohibited.

6. Data & Privacy

• Customer data is confidential and used only for sales, support, or required reporting.

• Data backups and security are the responsibility of the customer unless a support agreement is in place.

7. Training & Setup

• Basic setup is included with most systems.

• Additional training sessions or custom configurations are available at an hourly rate or as part of a premium plan.